If the passengers have any queries, you can raise your concern on the official website of booking.com. The call has been on hold for a long time. Then in the meantime, you can listen to the other related information. If the passengers want to make online bookings, then they can do it online.
If you are willing to make a call to the Booking.com agent, then you can use the Booking com phone number. The booking.com agent will soon connect with you and reply to all your queries.
If you are trying to call the Booking com contact number during busy hours, like in the afternoon, then it is possible that your call will be on hold, and you will have to wait. So, choose early morning to call an agent. You will find less passenger traffic, and your call can connect with the agent soon.
If the other two options did not work for you, then you can also raise your concern on chat. To chat with the Booking.com executive, you can read the instructions.
If you do not want to go with the booking.com phone option, then you can choose their Email address to send your query. You can raise your concern at customer.service@booking.com. This email address and your reply will be sent to your email.
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